RoyGroundUp

PERFORMANCE REVIEW EXAMPLES BY ROLE

Operations and admin performance review examples

What good looks like: Keeps things running smoothly and accurately, and makes processes simpler for everyone.

Operations and admin work is often invisible when it goes well. A good review makes that work visible: the problems that didn’t happen and the time others saved.

Replace [Name] and [example] with the person and a real piece of work.

Strengths: exceeds expectations

  • [Name] rebuilt the [example] process, cutting the time it takes from [number] days to [number].
  • Nothing falls through the cracks with [Name]. Deadlines for [example] were met every month this year.
  • [Name] spots risks early, such as the contract renewal in [month] that would otherwise have lapsed.
  • [Name] documents how things work, so the team kept running smoothly while they were on leave.
  • Colleagues across the company say [Name] is the person who gets things sorted quickly and kindly.

Solid: meets expectations

  • [Name] handles their responsibilities accurately and on time.
  • [Name] follows the processes well; suggesting improvements would add even more value.
  • [Name] is organised and responsive to requests.
  • [Name] keeps records up to date and easy to find.

Needs improvement

  • There were [number] errors in [example] this year. Add a second check before submitting, and let’s review the process together.
  • [Name] sometimes waits to be asked. I would like you to flag problems and suggest fixes as soon as you see them.
  • Requests are handled in the order they arrive, so urgent ones wait. Let’s agree a simple way to prioritise.
  • Write down the steps for [process] so someone else can cover it.

Self-review examples for a operations and admin

  • I simplified [process], which now saves [number] hours a month.
  • I want to learn [tool or skill] so I can automate more of the routine work.
  • I could have flagged [example] earlier; next time I will raise risks as soon as I see them.

How to make these phrases land

  • Name the problems that didn’t happen because of their work. That is the value of a great operations person.
  • Use one phrase per point and follow it with what happened. A phrase without an example reads like a template.
  • For areas to improve, say what good looks like and what support you will give.
  • Nothing in a review should be a surprise. Raise problems in one-on-ones during the year.

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Review examples for other roles

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